Shipping Policy

Last Updated: 14 September 2026

At Herbanicare, operated by Ickart Enterprises, we aim to provide a convenient, reliable and transparent delivery experience for all customers.

This Shipping Policy explains how orders placed through the Herbanicare website are processed, shipped and delivered.

1. Order Processing

Once an order is successfully placed and payment or order confirmation is received, we begin processing the order.

Orders may go through the following stages:

• Order confirmation
• Product verification and packing
• Dispatch
• Shipment tracking
• Delivery

Orders are generally processed within 1–3 business days, subject to product availability, order verification and other operational circumstances.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location, courier availability and other logistical factors.

Delivery timelines are estimates and are not guaranteed.

Remote locations, difficult-to-service areas, public holidays, adverse weather, transportation disruptions or other unforeseen circumstances may result in additional delivery time.

3. Shipping Areas

Herbanicare currently aims to provide delivery services across available serviceable locations in India.

Delivery availability may depend on the PIN code and courier serviceability.

If a particular PIN code is not serviceable, we may not be able to process delivery to that location.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

Shipping charges may vary depending on:

• Order value
• Delivery location
• Product type
• Package weight or dimensions
• Courier availability
• Promotional offers

Where free shipping is offered, the applicable conditions will be displayed on the website or during checkout.

5. Delivery Partners

Orders may be delivered through third-party courier, logistics and delivery partners.

The delivery partner may vary depending on the delivery location, shipment size, service availability and other operational factors.

Once an order has been handed over to the delivery partner, tracking information may be provided to the customer where available.

6. Order Tracking

Where tracking is available, customers may receive shipment or tracking information through the registered mobile number, email, WhatsApp or other available communication channel.

Customers are responsible for providing accurate contact and delivery information so that shipment updates can be communicated effectively.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

This may include:

• Customer name
• House/Flat number
• Street/locality
• Area
• City
• State
• PIN code
• Landmark
• Active mobile number

Herbanicare may not be responsible for delivery delays or failed delivery resulting from incorrect, incomplete or inaccurate address information provided by the customer.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policies.

If a customer is unavailable, provides an incorrect address, does not respond to delivery calls or otherwise cannot receive the package, the order may be returned to the sender.

Additional shipping or re-delivery charges may apply in certain circumstances.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, the customer will be required to pay the applicable order amount to the delivery partner at the time of delivery.

COD availability may vary by location, order value, product and courier serviceability.

Herbanicare reserves the right to restrict COD availability for certain orders or locations.

10. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as:

• Courier or logistics issues
• Weather conditions
• Public holidays
• Transportation disruptions
• Incorrect or incomplete address
• Customer unavailability
• High order volumes
• Remote or difficult-to-service locations
• Government restrictions or other unforeseen circumstances

If an order is significantly delayed, customers may contact Herbanicare for assistance.

11. Damaged or Tampered Packages

Customers are encouraged to inspect the outer package at the time of delivery where possible.

If the package appears visibly damaged, opened or tampered with, customers should:

1. Take photographs of the package.
2. Inform the delivery person where possible.
3. Refuse delivery if the package is severely damaged or compromised, where the courier permits.
4. Contact Herbanicare as soon as possible.

If you receive a damaged product, please refer to our Return & Refund Policy.

12. Missing or Incorrect Products

If an order contains a missing or incorrect product, please contact Herbanicare within 48 hours of delivery.

We may request photographs, order details, packaging information and other information necessary to investigate the issue.

After verification, we may provide a replacement or refund in accordance with our Return & Refund Policy.

13. Own-Brand and Third-Party Products

Herbanicare sells both Herbanicare own-brand products and selected third-party/other branded products.

Depending on the order, products may be fulfilled from different inventory locations or through different fulfilment partners.

Where applicable, customers may receive separate shipments for products belonging to the same order.

If an order is split into multiple shipments, the customer will not be charged additional shipping fees solely because the order was split, unless otherwise communicated at checkout.

14. Product Availability

If a product becomes unavailable after an order is placed, Herbanicare may contact the customer regarding the available options.

Depending on the circumstances, we may:

• Offer an alternative product
• Ship the available products first
• Cancel the unavailable item
• Provide a refund for the unavailable item

15. Incorrect or Incomplete Delivery Information

If an order has not yet been dispatched, customers may contact us to request an address correction.

Once the order has been dispatched, changing the delivery address may not always be possible.

Any additional courier or re-delivery charges resulting from an incorrect address may be payable by the customer, where applicable.

16. International Shipping

Unless specifically stated otherwise on the website, Herbanicare currently focuses on deliveries within India.

International shipping may not be available.

17. Shipping and Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may not always be possible.

For further details, please refer to our Return & Refund Policy.

18. Contact Us

For questions regarding shipping, delivery or order tracking, please contact us:

Herbanicare

Operated by: Ickart Enterprises

Phone: 8588021416

WhatsApp: 8368321416

Email: herbanicare@gmail.com

Address:

Bramha Khera, Baksar,

Unnao - 209862,

Uttar Pradesh, India

19. Changes to This Shipping Policy

Herbanicare may update this Shipping Policy from time to time to reflect changes in our delivery arrangements, courier partners, services or applicable requirements.

The latest version will always be published on this website with the updated Last Updated date.

Important Notice

Delivery timelines shown on the website or during checkout are estimated delivery times and not guaranteed delivery dates.

Herbanicare works with third-party courier and logistics partners, and delivery may be affected by circumstances outside our direct control.

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