Return & Refund Policy

Last Updated: 14 September 2026

At Herbanicare, operated by Ickart Enterprises, we aim to provide customers with quality food supplement and wellness products along with a convenient and reliable shopping experience.

This Return & Refund Policy explains the conditions under which products may be returned, replaced or refunded.

1. General Return Policy

Due to the nature of food supplements and wellness products, opened, used or tampered products generally cannot be returned or exchanged for health, hygiene and safety reasons.

Returns may be considered in cases such as:

Wrong product delivered
Damaged product received
Product received in a damaged or tampered condition
Missing product from the order
Incorrect quantity delivered
Product significantly different from the product ordered

Any return or replacement request is subject to verification by Herbanicare.

2. Eligibility for Return

To request a return or replacement, the customer should contact us within 48 hours of receiving the order.

The product should, wherever applicable:

Be unused and unopened
Remain in its original packaging
Have the original label and product information intact
Include the invoice/order details
Not show signs of tampering, misuse or intentional damage

For damaged or incorrect deliveries, customers may be requested to provide photographs or videos of the package and product to help us verify the issue.

3. Damaged Products

If a product arrives damaged, leaking, broken, crushed or otherwise unsuitable for use, please contact us as soon as possible and preferably within 48 hours of delivery.

We may request:

Photographs of the outer package
Photographs of the product
Photographs of the shipping label
Unboxing video, where available
Order number and delivery details

After verification, we may offer a replacement or refund, depending on the circumstances and product availability.

4. Wrong Product Delivered

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, we may arrange for the incorrect product to be returned and provide:

A replacement with the correct product; or
A refund, where replacement is not possible.

5. Missing Items

If one or more products are missing from your order, please contact us within 48 hours of delivery.

We may verify the order, packing and delivery records before arranging a replacement or refund for the missing item.

6. Third-Party Brand Products

Herbanicare may sell products from selected third-party and other established brands in addition to Herbanicare own-brand products.

Third-party products are subject to the same basic return requirements described in this policy. However, certain products may also be subject to the return, replacement or warranty policies of the respective manufacturer, supplier or brand.

Where applicable, the customer will be informed of the relevant process.

7. Products That Cannot Generally Be Returned

For health, hygiene and product-safety reasons, the following products generally cannot be returned after delivery:

Opened food supplements
Used products
Products with broken seals
Products with damaged or removed labels
Products that have been tampered with
Products damaged after delivery due to improper handling or storage
Products returned without the required order information

This restriction does not affect your rights in cases where the product was defective, damaged, incorrect or otherwise eligible for a remedy under applicable law.

8. Expired or Incorrectly Supplied Products

If you receive an expired product or a product that appears to have been incorrectly supplied, please contact us immediately.

Do not consume or use the product.

We may request photographs of the product, batch details, expiry date and packaging before processing the complaint.

9. Refund Policy

Where a refund is approved, the refund amount may depend on the nature of the issue and the applicable circumstances.

Refunds may be provided for:

Eligible damaged products
Incorrect products
Missing products
Approved cancellations
Orders that cannot be fulfilled
Other cases approved by Herbanicare

Refunds will generally be processed using the original payment method or another appropriate method available for the transaction.

10. Refund Processing Time

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The time taken for the amount to appear in the customer's bank account, card, UPI account or other payment method may depend on the relevant payment service provider or financial institution.

Herbanicare does not control the processing time of third-party banks or payment providers.

11. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may require additional information from the customer, such as bank account or UPI details, depending on the circumstances.

Customers should provide accurate refund information when requested.

Herbanicare will not ask customers to share OTPs, payment PINs or passwords for processing a refund.

12. Shipping and Return Costs

Where the return is due to an error attributable to Herbanicare, such as a wrong or damaged product, Herbanicare may arrange or bear the applicable return shipping cost, subject to verification.

Where a return is approved for another reason, any applicable return or shipping charges may be communicated to the customer before processing the return.

13. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not always be possible.

If a dispatched order is refused or returned without following the applicable process, any refund may be subject to applicable shipping, return or other costs.

14. Delivery Refusal

Customers should inspect the package at the time of delivery where possible.

If the package appears severely damaged, opened or tampered with, the customer may refuse delivery where the delivery service permits this.

Customers should also contact Herbanicare promptly so that the issue can be investigated.

15. Consultation and Appointment Refunds

Herbanicare may facilitate online appointments and consultations with doctors, wellness professionals and third-party clinics.

Refunds or cancellations for consultation appointments may depend on:

Whether the appointment has already taken place
Cancellation timing
Doctor or professional availability
Third-party clinic policies
The applicable consultation booking terms

If an appointment is cancelled by Herbanicare, the doctor, professional or third-party clinic, we may provide an alternative appointment or refund, subject to the circumstances and applicable policy.

Once a consultation has been completed, refunds may generally not be available unless required by applicable law or specifically approved by Herbanicare or the relevant service provider.

16. Missed Appointments

If a customer does not attend a confirmed appointment or is unavailable at the scheduled time, the appointment may be treated as a missed consultation.

Refunds or rescheduling in such cases will depend on the applicable consultation policy and the circumstances of the missed appointment.

17. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

Order number
Customer name
Registered mobile number
Product name
Reason for the request
Photographs or videos, where applicable
Any other information reasonably required to verify the issue

Contact Details

Phone: 8588021416

WhatsApp: 8368321416

Email: herbanicare@gmail.com

18. Verification of Claims

All return, replacement and refund requests are subject to verification.

We may review:

Order records
Product details
Packing information
Delivery records
Photographs or videos
Product batch and packaging details
Other relevant information

A return or refund request may be declined if the product does not meet the applicable eligibility requirements or if the issue resulted from misuse, improper storage, tampering or other circumstances outside our responsibility.

19. Product Availability

If an approved replacement product is unavailable, Herbanicare may offer an alternative resolution, which may include a refund, subject to the circumstances.

20. Changes to This Policy

Herbanicare may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

The updated policy will be published on this website with the revised Last Updated date.

21. Contact Us

Herbanicare

Operated by: Ickart Enterprises