Privacy Policy

Last Updated: 14 September 2026

At Herbanicare, operated by Ickart Enterprises, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing products, booking online appointments, contacting us, or using our related services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. About Herbanicare

Herbanicare is a wellness and nutrition-focused brand operated by Ickart Enterprises.

Our services may include:

Sale of Herbanicare own-brand products
Sale of selected third-party and other branded products
Online product browsing and purchasing
Online appointment booking
Facilitation of consultations with doctors and wellness professionals
Facilitation of appointments with third-party clinics or healthcare providers
Customer support and communication

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

This may include:

Full name
Mobile number
Email address
Billing and delivery address
City, state and PIN code
Landmark or address-related information
Account/login information, where applicable

Order Information

When you purchase a product, we may collect information relating to:

Products ordered
Quantity
Order amount
Discount information
Delivery details
Payment status
Order and transaction references

We do not intend to collect or store your complete payment card, banking or UPI credentials unless specifically required and securely handled by an authorised payment service provider.

Appointment Information

When you book an online appointment or consultation, we may collect information such as:

Name
Age
Mobile number
Email address
Selected consultation type
Preferred appointment date and time
Selected doctor, professional or clinic
Information provided in connection with the appointment

Where health-related information is voluntarily provided for a consultation, it may be treated as sensitive information and handled only as reasonably necessary to facilitate the requested service.

3. How We Use Your Information

We may use your information to:

Process and deliver orders
Confirm purchases and payments
Provide customer support
Process appointment bookings
Confirm, reschedule or cancel appointments
Connect customers with relevant doctors, wellness professionals or third-party clinics
Communicate appointment-related information
Respond to enquiries and requests
Improve our website, products and services
Maintain business and transaction records
Prevent fraud, misuse and unauthorised activity
Meet applicable legal and regulatory requirements

4. Online Appointments and Third-Party Clinics

Herbanicare may facilitate online appointments with independent doctors, healthcare professionals and third-party clinics.

When you book an appointment through Herbanicare, information necessary to arrange and provide the appointment may be shared with the relevant doctor, professional or third-party clinic.

The third-party healthcare provider may have its own privacy practices, policies and legal obligations.

Herbanicare is not responsible for the independent privacy practices of third-party healthcare providers. Customers should review the applicable privacy notice or policy of the relevant provider where available.

5. Health and Consultation Information

If you voluntarily provide health, wellness or other consultation-related information, we use such information primarily for the purpose for which it was provided, including facilitating the requested consultation or appointment.

You should only provide information that is relevant and reasonably necessary for your consultation.

Any medical assessment, diagnosis, treatment recommendation or prescription is provided by the relevant authorised doctor or healthcare professional, not by Herbanicare itself.

6. Product Purchases

Herbanicare sells both own-brand products and selected third-party/other branded products.

When you purchase a product, information necessary to process and fulfil your order may be shared with relevant service providers, such as delivery partners, payment processors or other vendors involved in completing your order.

For third-party products, information may also be shared with the relevant supplier or fulfilment partner where necessary to process the order.

7. Payment Information

Payments may be processed through authorised third-party payment service providers.

Herbanicare may receive payment confirmation, transaction reference, payment status and related information necessary to process your order.

Payment providers may independently process payment information in accordance with their own privacy policies and security practices.

We do not ask customers to share passwords, OTPs, PINs or complete payment credentials with Herbanicare through email, WhatsApp, phone calls or other informal communication channels.

8. Delivery Information

To deliver your order, we may share necessary delivery information with logistics and courier partners.

This may include:

Recipient name
Mobile number
Delivery address
PIN code
Order reference
Delivery-related instructions

Such information is shared only to the extent reasonably necessary for order fulfilment and delivery.

9. Cookies and Website Technology

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Maintain shopping cart and session information
Remember certain preferences
Improve website performance
Understand how visitors use our website
Improve our services and user experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

10. Communication

We may use your contact information to communicate with you regarding:

Orders
Delivery
Payments
Appointment confirmations
Appointment changes
Customer support
Important service-related notices

Where permitted and subject to applicable requirements, we may also send promotional or marketing communications.

You may request to stop receiving promotional communications by using the available unsubscribe option or by contacting us.

11. WhatsApp and Other Communication Channels

If you contact Herbanicare through WhatsApp, phone, email or another communication channel, we may retain relevant communication details to respond to your request and maintain customer-service records.

Third-party communication platforms may have their own privacy policies and terms.

Customers should avoid sending passwords, OTPs, payment PINs or unnecessary sensitive information through general communication channels.

12. Information Sharing

We do not sell your personal information as a standalone product.

We may share necessary information with trusted parties when required to provide our services, including:

Doctors and healthcare professionals
Third-party clinics
Payment service providers
Delivery and logistics partners
Product suppliers or fulfilment partners
Website and technology service providers
Customer support service providers
Professional advisers where necessary
Government authorities or law-enforcement agencies where legally required

Information shared with third parties should be limited to what is reasonably necessary for the relevant purpose.

13. Legal and Regulatory Requirements

We may collect, use, preserve or disclose information where reasonably necessary to:

Comply with applicable laws
Respond to lawful government requests
Meet regulatory requirements
Protect our legal rights
Investigate suspected fraud or misuse
Protect the security of our website, customers and business

14. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own account credentials, devices and personal information.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing customer support
Managing appointments
Maintaining business records
Resolving disputes
Preventing fraud
Meeting legal, accounting and regulatory requirements

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

16. Children's Privacy

Our services are not intended to knowingly collect unnecessary personal information from children.

Where a consultation or service involves a minor, a parent or legal guardian may be required to provide consent and participate as appropriate.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, healthcare providers, clinics or other external services.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. Your Choices

Depending on applicable law, you may have rights or choices regarding your personal information, which may include:

Requesting access to certain personal information
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Opting out of certain promotional communications
Raising questions or concerns regarding the handling of your information

Some information may need to be retained where required by law or necessary for legitimate business purposes.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable legal requirements.

The updated version will be published on this website with the revised Last Updated date.

We encourage customers to review this page periodically.

20. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or your personal information, please contact us.

Herbanicare

Operated by: Ickart Enterprises

Phone: 8588021416

WhatsApp: 8368321416

Email: herbanicare@gmail.com

Address:

Bramha Khera, Baksar,

Unnao - 209862,

Uttar Pradesh, India

21. Important Notice

By using the Herbanicare website, purchasing products, submitting an enquiry, or booking an appointment, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, we will seek the appropriate consent before processing personal information for the relevant purpose.